For Families

There are so many money questions that can sneak up on you. In fact, it may seem like just yesterday you had everything under control, and now you’re dealing with all new questions. Do your kids understand how to manage their money? Where did all this debt come from? 

No worries. Take some deep breaths and remember that 3Rivers can help you figure out where you are, where you want to go, and what course to chart for getting there.

FAQ

  • What are your holiday hours and closings?
    • Thanksgiving Day - Thursday, November 24, 2016 - All Branches Closed
      Christmas Eve - Saturday, December 24, 2016 - Branches Open 9a-1p / Drive-Thrus Open 9a-1p
      Christmas - Monday, December 26, 2016 - All Branches Closed
      New Years Day - Monday, January 2, 2017 - All Branches Closed
      Martin Luther King Jr. Day - Monday, January 16, 2017 - All Branches Closed
      President's Day - Monday, February 20, 2017 - All Branches Closed
      Memorial Day - Monday, May 29, 2017 - All Branches Closed
      Independence Day - Tuesday, July 4, 2017 - All Branches Closed
      Labor Day - Monday, September 4, 2017 - All Branches Closed
      Columbus Day - Monday, October 9, 2017 - All Branches Closed
      Veterans Day - Saturday, November 11, 2017 - All Branches Closed
       

  • How do I reset my mobile banking password?
    • To reset your mobile banking password click here.

  • How much cash can I withdraw in a day at an ATM?
    • Our withdraw limit is $500.

  • My MasterCard credit or debit card was lost or stolen. Who should I call?
    • A MasterCard representative will be happy to help and a new card will be mailed to you and will arrive in 7-10 business days.

      Please call 800.472.3272 to report your MasterCard debit card lost or stolen.

      Please call 844.334.3874 to report your MasterCard credit card lost or stolen.

  • What are your branch locations and hours?
    • Our branch map lists all of our branches and ATMs as well as hours of operation.  You can also find shared branches and ATMs nationwide that help you take care of your money matters no matter where you are.

  • Who can be a member?
    • You can be a member if you: 

      1. Live, work, volunteer, worship or attend school in Indiana counties of Adams, Allen, DeKalb, Huntington, Noble, Wells or Whitley;
      2. Work for a company that offers 3Rivers membership as a benefit to its employees in Auglaize County, Ohio; or
      3. Live within the Community Development Credit Union (CDCU) area in Van Wert County, Ohio.
  • What is your mailing address/phone number?
    • 3Rivers
      PO Box 2573
      Fort Wayne, IN 46801-2573

      260.490.8328
      800.825.3641

      You can also contact us online.

  • How can I update my mailing information?
    • The quickest and easiest way is to sign onto Online Access. Once signed on, click on the "Account Services" tab at the top right corner. Next, click on "Request" tab on the left hand side of the page. Then click on "Address Change" and provide the quested info.

  • What’s your routing number?
    • The Routing # for 3Rivers is: 274973222