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Timeline

Important information and dates for you to know:

In an effort to make the transition from West End Bank to 3Rivers Federal Credit Union as seamless and easy for you as possible, we’re providing you with a list of significant dates—and an overview of what you can expect—during the technical conversion process. Please take note of this information and plan accordingly (have alternate forms of payment available) in order to prevent disruptions to your banking during this process.

As technical conversion progresses, dates, times, and details noted may vary, as all dates are tentative and subject to change based on regulatory approval and customary closing conditions. Please continue to watch your mail box, inbox and keep visiting this page formore information and updates.

 

WEDNESDAY, MAY 27

  • West End mobile banking app will no longer be available, beginning at 9am. You will receive a communication with more detailed information, a timeline, and instructions prior to conversion.

THURSDAY, MAY 28

  • West End online bill pay will no longer be available, beginning at 9am. You will receive a communication with more detailed information, a timeline, and instructions prior to conversion.

FRIDAY, MAY 29

  • All West End Bank branches will close at normal business hours to prepare for account integration weekend.
  • West End online banking will no longer be available, beginning at 9am. You will receive a communication with more detailed information, a timeline, and instructions prior to conversion.

SATURDAY, MAY 30

  • Official merger date. Welcome to 3Rivers!
  • All West End and 3Rivers branches will be closed on this day to help facilitate the merger process.
  • Technical conversion begins. All West End accounts, products, services, and online banking will be converted to 3Rivers Federal Credit Union.

  • At this time, discontinue using your West End debit cards and begin using 3Rivers debit cards.

  • Some services may experience limited functionality during technical conversion.

  • 3Rivers team members will be available to answer any questions you have by phone at 800.825.3641, from 9am-4pm.

SUNDAY, MAY 31

  • All branches will remain closed as technical conversion continues.

MONDAY, JUNE 1

  • You now have full access to 3Rivers products, services, and technologies.
  • 3Rivers online and mobile banking are now available for you to enroll.
  • All West End branches will re-open (with existing West End Bank business hours) as a branch of 3Rivers.
  • All branches will be staffed with extra team members, should you need assistance.
  • 3Rivers team members will be available by phone at 800.825.3641, or you can email questions to merger@trfcu.org.

 

Questions?

Prior to conversion, contact West End Bank at 866.962.9587, stop into any branch, or email merger@westendbank.com with any questions.

Post conversion, call 3Rivers at 800.825.3641live chat, or email merger@trfcu.org.