You spoke. We listened.
Signing on to Online Access is Getting Easier
You'll soon have an alternative method for accessing if a failed log-in attempt happens. First, a one-time password can be sent to you by email or text message. Second, you'll be able to select challenge questions that can be answered for immediate access if a failed attempt happens.
Please know these changes will not impact the high-level of security we have for Online Access, so you can still have the confidence that your private info is secure. This is the direct result of you sharing your voice with us. Thanks for helping to make us better.
The first time you sign onto Online Access, we're going to ask if you are using a public computer or your own.
If your email address and/or cell phone number are on record with us, you're in. If you later experience difficulty signing on, you'll be able to reset your account with a one-time password (see the "Option 2: One-Time Password" tab).
If that information is not on record, you'll be asked to select three challenge questions and answer them (see the "Option 1: Challenge Questions" tab).
If you do not have your email address and/or cell phone number on record (in the "Options" page of Online Access), you'll be asked to select and answer 3 challenge questions. Remember exactly how you answer these. If you later have difficulty in signing on to Online Access, you'll be asked to answer these questions for immediate access to your accounts.
If you have your email address and/or cell phone number on file with us and you later experience difficulty signing on to Online Access, we'll send you a one-time new password by email and/or text message. You'll be able to use this password for up to 1 hour to get immediate access.
If you're a user of Microsoft Internet Explorer and it does not display the signon boxes for Online Access on our homepage, you can resolve this issue with a simple adjustment to your list of trusted internet sites. Here's how...