You spoke.  We listened.

Signing on to Online Access is Getting Easier

 


You'll soon have an alternative method for accessing if a failed log-in attempt happens. First, a one-time password can be sent to you by email or text message. Second, you'll be able to select challenge questions that can be answered for immediate access if a failed attempt happens.

Please know these changes will not impact the high-level of security we have for Online Access, so you can still have the confidence that your private info is secure. This is the direct result of you sharing your voice with us. Thanks for helping to make us better.

Sample Register Device ImageThe first time you sign onto Online Access, we're going to ask if you are using a public computer or your own.

If your email address and/or cell phone number are on record with us, you're in. If you later experience difficulty signing on, you'll be able to reset your account with a one-time password (see the "Option 2: One-Time Password" tab).

If that information is not on record, you'll be asked to select three challenge questions and answer them (see the "Option 1: Challenge Questions" tab).
If you do not have your email address and/or cell phone number on record (in the "Options" page of Online Access), you'll be asked to select and answer 3 challenge questions. Remember exactly how you answer these. If you later have difficulty in signing on to Online Access, you'll be asked to answer these questions for immediate access to your accounts.

Challenge Question Sample
If you have your email address and/or cell phone number on file with us and you later experience difficulty signing on to Online Access, we'll send you a one-time new password by email and/or text message.  You'll be able to use this password for up to 1 hour to get immediate access.

One-Time Password Sample
If you're a user of Microsoft Internet Explorer and it does not display the signon boxes for Online Access on our homepage, you can resolve this issue with a simple adjustment to your list of trusted internet sites. Here's how...
  • Click "Tools" and then "Internet Options"
  • Click the 'Security' tab and then "Trusted Sites"
Trusted Sites

  • On the next screen, click the "Sites" button
  • Where it says 'Add this website to...' type in https://www.3riversfcu.net and click the "Add" button
  • Repeat: type in https://www.3riversfcu.org and click the "Add" button
  • Repeat: type in https://aos.3riversfcu.org and click the "Add" button
Once you have added all three of the addresses to your trusted site list, click the "Privacy" tab and then add them to your popup blocker exceptions (if you popup blocker is enabled) following the same process:

Popup blocker
  • Click the “Close” button to save
  • Click the “OK” on the ‘Internet Options’ window