Be educated, be aware and be safe to protect yourself and others from fraud.
Here at 3Rivers, we take the security of your account information very seriously. It’s our priority to safeguard this information and provide you with resources and updates that can help you protect yourself from fraudsters and scams.
While we may call to verify suspicious activity or relay important matters about your account and membership, it’s important to note that we will NEVER ask for sensitive or personal information, like account numbers, social security numbers, PINS, usernames, or passwords.
From time to time, you may get phone calls, texts, or emails that appear to be from 3Rivers or other trusted organizations, but we ask that you remain vigilant and on high alert in responding to these, as these may very well be “phishing” attempts—scams in which fraudsters try to obtain your personal information for criminal use. If they get the right information, they can gain access to your accounts and commit unlawful acts. Again, we will never solicit personal information via email or phone.
If you are asked to provide personal information, input card or account numbers, or click on links that take you to webpages asking for more information, DON’T GO ANY FURTHER. End the phone call or exit out of the email and report this activity immediately.
Reporting Suspicious or Unusual Activity
If you suspect or locate any unauthorized or unusual activity on your 3Rivers account, or believe you’ve been a part of phishing attempt, ACT IMMEDIATELY. If it involves your 3Rivers account, you can:
- Call us at 800.825.3641
- Email us or send a secure message from your Online Access Message Center if you see a fraud attempt
- Visit any of our branches to talk with a team member.
- Write us: 3Rivers - Attn: Identity Theft; P.O. Box 2573; Fort Wayne, IN 46801-2573
- Complete a dispute form for unauthorized or authorized debit card activity.
Give us as much detail as you can, but NEVER provide account numbers by email. If necessary, we’ll contact you to discuss further and personally assist you.Note: Electronic mail (email) is not secure. Any confidential or sensitive personal/business information should not be communicated in this manner.