Fraud Protection

Be educated, be aware and be safe to protect yourself and others from fraud.

Here at 3Rivers, we might call you to seek your opinion or relay important matters about your account or membership. But we will NEVER ask for sensitive personal info like account numbers or Tax Identification Numbers (because we already have it).

From time to time, you may get phone calls, texts, or emails that appear to be from 3Rivers or another financial institution but are not from us or any other financial institution represented. These calls seek to get personal information – like account numbers, credit/debit/ATM card numbers, PINs (personal identification number), etc. Criminals will then attempt to access accounts and make unlawful withdrawals.

This fraud is a part of a scam commonly referred to as "phishing." They do not originate from us. We NEVER solicit personal information via e-mail or telephone. If you are asked to provide personal information, to input card numbers, or to click a link on a web page that seems to be 3Rivers but asks for Social Security Numbers, credit cards numbers, account numbers, etc., DON'T GO ANY FURTHER. Hang up. Get out of the email. Then report it immediately.

Reporting Fraud

ACT IMMEDIATELY. If it involves your 3Rivers account, please let us know:

  • Email abuse@trfcu.org or send a secure message from your Online Access Message Center if you see a fraud attempt
  • Call us at 800.825.3641
  • Visit any of our branches
  • Write us: 3Rivers - Attn: Identity Theft; P.O. Box 2573; Fort Wayne, IN 46801-2573

Give us as much detail as you can – but NEVER provide account numbers by e-mail. If necessary, we’ll contact you to discuss further and personally assist you.

DID YOU KNOW? Any Indiana resident can request a free credit freeze, which can block an identity thief from opening a new account or obtaining credit in your name. Click here to learn about requesting your free credit freeze. Ohio residents can click here for information on the credit freeze options. If you live in one of the other states, you may want to search your state Attorney General office to learn about the options that are available to you.

Note: Electronic mail (email) is not secure. Any confidential or sensitive personal/business information should not be communicated in this manner.